Bosch SMS4IKW62T/47 Dishwasher E69 Error Replacement Delayed

On May 25, we purchased a Bosch SMS4IKW62T/47 dishwasher from the Bosch Çerkezköy Factory Outlet. On June 24, not even a month after we started using it, the machine displayed an E69 error code and stopped working. The authorized service team came to our home and replaced the drain hose, but the problem was not resolved. After this visit, we were clearly informed that the appliance needed to be replaced. However, despite this decision, we have been waiting for more than a month and the replacement process has still not been completed. During this period my mother broke her leg, and we also have an upcoming wedding, which means we constantly have guests at home. Because the dishwasher is not working, we have been forced to wash large amounts of dishes by hand under already difficult conditions. Each time we call customer service and explain how urgent and distressing our situation is, we only receive the standard response “Your request has been received, you will be called back” followed by an automated text message, but there is no concrete action, call, or progress. We chose Bosch because we believed in the brand’s reputation and service quality, yet our experience so far has been extremely disappointing. Our home is less than 30 minutes away from the factory, but a simple replacement is taking months, despite our repeated reminders and the clear confirmation from service that the product should be replaced. I request that the defective dishwasher be replaced immediately and that the replacement process be finalized without any further delay.