My Bosch KGN76CIE0N 526 Litre XL NoFrost refrigerator is not cooling enough. The service team contacted me and placed a thermometer inside the fridge again, which was retrieved after 4 days. After the thermometer was collected, a woman from customer service called, stating that "There is no issue with your fridge; the cooling is normal." I replied that I could tell from the food inside the fridge that it is not cooling properly and that I still had the same concern. An hour later, a service technician from the Bosch service in Samsun, who placed the thermometer, called me and said, "As the measurements indicate, there is insufficient cooling in the fridge, and the defroster stays on for too long. If you agree, we will replace the motherboard and sensor." I responded by saying that I do not want the motherboard replaced in a fridge I bought just 5 months ago; I want the fridge replaced. He said customer service would call me, but I have not been contacted yet.
For the past six days, my Bosch refrigerator has been completely out of order and not cooling. During this time, I have had 3–4 different service visits at my address in Küçükçekmece, Istanbul, but the problem is still not resolved. The first team that arrived seemed young and inexperienced, and th...
I own a Bosch KGN76CIEON refrigerator, and about 3–4 months ago it started making loud noises before eventually stopping completely. At first, I contacted the Bosch authorized service, and they simply told me to unplug the fridge for 48 hours and then plug it back in. I followed this advice, but it ...
Hello, As a loyal Bosch user, I purchased a Bosch refrigerator last year. Since then, I have been frustrated with constant malfunctions. I have contacted service multiple times regarding the refrigerator not cooling properly, but they dismissed my concerns as normal. When I placed a digital thermome...
I purchased a Bosch KDN55NWF1N No Frost refrigerator from the Bosch dealer in Vezirköprü, Samsun. Since the day I bought it, the refrigerator has had recurring cooling issues. For the past 4–5 days, the lower compartment has completely stopped cooling, and now the problem is also starting to affect ...
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