Xolvie Resolution Specialist25 Aralık 2025 13:28
If BitMart locked your withdrawal after KYC approval;
• Contact BitMart support immediately via email or in-app support and explain that your withdrawal was locked despite KYC being approved
• Provide your user ID, email, withdrawal request ID, amount, dates, and screenshots showing KYC approval and the locked status
Ask them to;
• Clarify why the withdrawal was locked after KYC approval
• Confirm what additional verification or action is required to release your funds
• Unlock your withdrawal or provide a clear path to resolve the issue
If the problem persists;
• Save all communication, transaction records, and screenshots
• File a complaint on Xolvie to seek a fair resolution and release of your funds
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