Bitexen is requiring users to complete a liveness verification by April 25, and I’ve been trying to comply with this request since this morning. I followed every single step exactly as instructed, but the system keeps giving me error after error, and I can’t complete the process.
I even sent an email hours ago to get help, but no one has responded. The app is completely unhelpful and unresponsive, and I’m getting nowhere. I’ve wasted my entire day trying to verify my account through a process that clearly doesn’t work.
This is unacceptable for a platform that holds people’s money. Bitexen, if you don’t fix this issue immediately, I will delete the app and stop using your services entirely. Users shouldn’t have to fight the system just to stay verified. Get your platform in order and support your customers properly!
I’ve completed the identity verification process on the Bitexen app, but it still shows as if I haven’t done it. This is incredibly frustrating, as registering for an app shouldn’t be this difficult. I’ve waited several days, hoping the issue would resolve itself, but nothing has changed. I’ve even ...
I am trying to complete the live verification process on the Bitexen app using my Android device, but the system repeatedly displays the message “please try again,” preventing me from finishing the verification. My camera permissions are fully enabled, my internet connection is stable, and I am usin...
I initiated an XRP withdrawal request on Bitexen a day ago, and it still hasn’t been processed. I’ve never experienced this kind of delay with other platforms. Bitexen has been a regretful choice for me. Not only am I losing valuable time, but I’m also facing losses due to the fluctuating value of X...
I have been unable to sell my ELF coins on Bitexen despite multiple attempts. Every time I try, I receive an error message saying "Please try again later." This has happened several times, and it’s beyond frustrating. It feels like Bitexen is deliberately preventing users from accessing their funds....
My Bitexen Global account has been completely blocked, and I am unable to log in under any circumstances. Because of this, I cannot perform any trading or transactions. I have reached out multiple times via email, but I have not received a single response from Bitexen’s support team. This kind of si...