Not Coins Not Transferred to Binance Account From Ton Keeper App
I made an effort to move my Not Coins from the Ton Keeper app to my Binance account; but, despite the fact that I sent them from the Ton Keeper app, they have not yet arrived in my Binance account. My 4,911 Not Coins are due to be refunded to me.
Hello Seydi D. Thank you for reaching out to us through Şikayet Var. We see that you have not entered the MEMO address. There is no need to worry; we would like to investigate this issue and assist you. Please follow the steps below to connect to our live support. This way, our team can help you with this matter. 2. Log in to your account or select "Continue as Guest" to proceed without logging in. 3. Scroll down and click on "Get Support." 4. Select the category closest to your issue. 5. After the automatic response from the chatbot, please copy the Case ID shown above and send it to us. 6. Click on the "Not Resolved" button > "Not Relevant" > "Yes, transfer to customer service." 7. One of our representatives will be assigned to assist you shortly. Thank you. ^WI Binance Team
Hello Seydi D. Thank you for reaching out to us via Şikayet Var. Thank you for the details. We will guide you on how to submit a recovery request. You entered the MEMO incorrectly during the transfer. You can fill out the form. You can get help on how to submit a recovery request. If you enter the Hash found on this page here If you receive an error, please follow this path to find the correct hash. Please click on this link; When the link opens, you will see the "transactions tree," please click on it. On the visible page, please click on "debug details" as we have highlighted. After that, please copy the "hash" on the visible page and try to submit your appeal. Also, please note that we will charge a recovery service fee that is five times the transaction fee of the crypto you are trying to recover. Please make sure to double-check your deposit address and note text, Memo (if required), before depositing cryptocurrency into your account. Here is the guide: You can follow the process from here: Thank you for your understanding and patience! Gi Binance Team