On October 16, 2025, I placed a bet through the Betwinner Android mobile app with coupon number 71349263229 on the Nikoloz Basilashvili vs. Giovanni Meshi Perricard tennis match. My bet was Handicap 2 (-1.5). The bet won, but my winnings were incorrectly calculated, as the odds were multiplied by 1, resulting in a significant underpayment.
The stake was ₺37,092, and the odds were approximately 1.77. The expected return should have been around ₺27,900. After the first set, Nikoloz Basilashvili withdrew from the match. According to Betwinner’s tennis betting rule #6, if a player retires or is disqualified, and at least one set has been completed, all bets on the winning player should stand. Despite this, my full winnings were not credited to my account.
I contacted Betwinner customer support, but I was told I could only submit my complaint via email. It has now been three days since I sent multiple emails, but no one has responded.
I request that my bet be settled correctly based on the stated rules and that my ₺27,900 in winnings be credited to my account immediately.
My user ID is 582765*.
On October 7, 2025, I placed a bet on the “Pi Fsin Perm – Sgtu Saratov” match through Betwinner with ticket number 70971599813. However, the match result was incorrectly displayed in the system. Because of this error, my winning bet was marked as lost, and I was unable to receive my expected ₺2,350 ...
Today, I placed a bet on my Betwinner account (ID: 1362773645) and my bet clearly won. However, when I later logged back in, I was shocked to see that my bet was suddenly marked as pending, and my account balance was showing -₺1000. This is unacceptable, as the system should have credited my winning...
On September 7, 2025, I tried to place a bet on the France vs. Georgia basketball game on the Betwinner site. My selection was Under 16.5 three-pointers. At first, the odds were locked, so I waited. As soon as they reopened, I quickly placed my bet. However, instead of registering the bet I selected...
I want to explain in detail a serious issue I experienced on the Betwinner website. My user ID is 672302*** and coupon ID is 69397165657. I placed my bet at 20:00 with a stake of ₺1,100, but by 20:17 the coupon was changed to ₺9,100, which was my entire balance. At the time of placing the bet, the m...
On September 5, 2025, I placed a bet of ₺1,100 on the Betwinner website at the 14th minute of a match. My choice was First Half Under 1 Goal with odds of 1.67. Everything was normal when I placed the bet. But later, at the 32nd minute, exactly when a goal was scored, my bet was mysteriously changed....