BetterMe Charged Me Without Clear Subscription Consent

April 13 1:37 PM86

I used the BetterMe website and saw a campaign on the mobile app that appeared to be a one-time, inexpensive offer. There was no clear information or written statement on the campaign page that this would start an automatic subscription. Despite this, an amount of ₺2,549 was withdrawn from my credit card as a subscription fee in January 2026. I initially thought I had only bought access until July for ₺349 , not an ongoing subscription. When I realized that a much higher amount had been charged as a subscription, I contacted BetterMe customer support by email and explained the situation in detail. Today, about one hour ago, I also canceled the subscription, because I never knowingly purchased or approved such a subscription. I request that the money charged to my credit card for this subscription, which I was not clearly informed about, be fully refunded and that no further charges be made to my card. I expect BetterMe to correct this misleading campaign presentation and resolve my complaint as soon as possible.

April 13 7:21 PM (5 hours after complaint)

Hello, Thank you for contacting us. We value every opportunity to assist our users and are pleased to provide you with the necessary information. When you have a moment, please check your email inbox, and we look forward to hearing from you at your earliest convenience. Warm regards, The BetterMe Team

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