Struggling to get matched with useful support on BetterHelp — what’s the best way to improve results?

To improve your support match on BetterHelp, start by completing your onboarding questionnaire honestly and in detail, especially about your goals, preferences, and what you hope therapy will address.

This helps the algorithm pair you with someone suited to your needs.

BetterHelp’s matching system uses your answers to consider clinical experience, style, and personal fit, and a thoughtful intake boosts your chances of a good match.

If you’re already matched but not clicking, use the “Change Therapist” feature in Account Settings to request someone else at no extra cost, and be clear about what didn’t work so the next match can better align with your expectations.

Browsing therapist profiles yourself and adjusting your preferences (communication style, modality, language, expertise) also gives you more control over who you connect with.

These are key methods that we can offer. If you have more, please share.