5
Faruk is very satisfied with the result
Resolved

Betplay Changed Bonus Wagering Rules After My Deposit Without Any Notice

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Faruk
April 07, 2025 12:29 am
66

I’m seriously frustrated with how Betplay handles its promotions. The bonus conditions on their site keep changing without any proper notice. Just yesterday, I claimed a bonus that clearly stated a 20x wagering requirement. Today, that same bonus suddenly requires 35x—and the worst part is, you only notice the change after you’ve already made your deposit.

This is incredibly misleading and feels like a deliberate trick to trap users. Changing terms after someone commits money, without any warning or update, is unacceptable and unethical. It shows a complete lack of transparency and respect for the user.

Faruk
Faruk
April 07, 2025 6:33 pm

I thought I was experiencing a grievance due to the changes in the promotion rules. However, the support team took detailed care of me and provided an explanation about the updates. They said that the old rules apply to the Bonus I received earlier and offered compensation. Thank you for their attention and understanding.

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