5
Adem is very satisfied with the result
Resolved

Betmatik Changed Deposit Account Without Notice and Now I Might Lose My Bonus

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May 09, 2025 10:22 am
64

Betmatik changed its investment account details without sending out any prior notice, message, or alert. It’s frustrating because the platform constantly floods users with promotional messages—but when something important like a banking detail change happens, they go completely silent.

I received a general message saying, "Deposit today and receive a bonus," so I did—only to find out afterward that I had transferred the money to their old account, which was no longer valid. When I contacted support, they told me the funds would be refunded within 12 hours, but what about the bonus I was promised? There’s no information on the site about this change or how it affects bonuses for deposits made to the wrong account.

How can a betting platform change something as crucial as banking details without warning? And why should I, the user, be penalized for a mistake caused by their lack of communication? I demand that Betmatik honor the bonus offer I qualified for and improve how they inform users of critical changes moving forward. This lack of transparency is unacceptable.

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