BetOnline didn't credit my deposit bonus; how can I ensure I receive my bonus?

It’s frustrating when BetOnline doesn’t credit your deposit bonus—especially when you followed the rules.

🔹 Why this happens:
Bonus issues can occur if the promo code wasn’t entered correctly, the deposit method wasn’t eligible, or bonus terms weren’t met (like minimum deposit). Sometimes it's just a system error.

🔹 How to ensure you receive your bonus:
Connect to BetOnline’s live chat support and provide:

Your account username

The bonus offer details (name or code)

Deposit amount and date

Screenshot or proof of the transaction

Politely ask if the bonus was applied and, if not, request a manual credit. Clarify whether your deposit method was eligible and if any steps are still needed.

If you were eligible and still not credited within 24–48 hours, follow up with the same chat thread and request a supervisor review.

❗ Still missing the bonus?
Escalate via Xolvie to push for fair handling and ensure the bonus is honored as advertised.