Last night at 10:00 PM, I won ₺354,000 on Sweet Bonanza 1000X at BetGaranti. When I contacted live support to withdraw, they informed me about a daily withdrawal limit of ₺50,000. After withdrawing ₺50,000, I waited four hours and requested another withdrawal at 2:10 AM. However, upon logging in to check my account 30 minutes later, I was unexpectedly logged out.
When I reconnected with live support, they stalled me, and during this time, someone from the site played games on my account. They used ₺2400 per spin on Sugar Rush without my consent, rapidly draining my winnings. Incredibly, the game with the higher payouts was removed from the site altogether. My ₺312,000 balance, which at times exceeded ₺600,000, vanished completely.
This is blatant theft, as I was communicating with support while unauthorized actions were taken on my account. I’ve been a player for almost 10 years, but this experience is unacceptable. I strongly urge others to avoid BetGaranti. Review the attached evidence, including chats from 03:14 AM, to see the undeniable fraud. BetGaranti must return my rightful winnings immediately.