Betebet Didn’t Pay My $40 Live Bet Winnings — Balance Disappeared Suddenly

My $40 winnings from the Betebet live betting section were not paid out today. My username is y***. After I submitted my withdrawal request, I noticed that my balance had been wiped and it appeared as if games had been played. This happened completely without my knowledge.

As soon as I realized the issue, I checked and saw no activity on my end, so I contacted customer service — but no solution was provided.

I request that my winnings be paid to me as soon as possible.