BetAndYou Refused to Pay My Winnings After Unreasonable Requests
BetAndYou has not paid my €5000 winnings. After requesting several photos to verify my identity, they later asked for a medical document that is nearly impossible to provide. It feels like they are making the process unnecessarily difficult, and I’m starting to believe they do not intend to release the payment. I would advise others to be cautious when using this platform.
Dear Player, Thank you for taking the time to share your feedback. We truly regret to hear about the difficulties you've encountered during your verification process and we understand how frustrating this experience must be. We’d like to investigate your case further and assist you directly. Please contact our support team with your account ID or the email linked to your profile. This will allow us to promptly review your account and provide a proper resolution. Best regards, Betandyou Team
Already did, and sent the requested document, but the support team keeps denying, saying they want the original. I had a video call consultation with the doctor, explaining it all and the Dr made the document you requested, I sent it to the support and they said it was not valid.
Could you please provide your account ID or the email linked to your profile, so we could investigate the issue?
