Brand Overview: Best.me
Best.me is a digital health and weight management platform designed to help users achieve lifestyle and fitness goals through customized nutrition programs and tracking tools. The application is developed and operated by Nutrameg HQ Limited, an Ireland-based company incorporated in 2024.
Contact Info
Customer Support Email: [email protected] (secondary contact: [email protected])
Customer Support Phone: +420 728 210 756
Industry and Operations
Best.me operates in the digital health, wellness, and mobile nutrition sector. It offers a direct-to-consumer software service accessible via web browsers and mobile application marketplaces, utilizing automated questionnaires to generate tailored wellness plans on a recurring subscription model.
- Customized Nutrition Plans: Calorie and macronutrient-focused meal plans, including keto and balanced dietary options, tailored to individual weight goals.
- Intermittent Fasting Timer: Built-in fasting schedules and timers designed to assist users with structured eating intervals.
- Recipe Directory and Grocery Lists: Meal preparation guides and automatically generated shopping lists based on scheduled meal plans.
- Home Workout Routines: Low-equipment exercise routines and physical activity guidance tailored to user fitness levels.
- Weight and Habit Tracking: Daily measurement logging tools to monitor body composition and weight fluctuations over time.
User Sentiment
Public consumer sentiment for Best.me leans heavily toward frustration, driven primarily by non-transparent billing practices and difficulties navigating account administration rather than the application content alone.
- Unexpected Subscription Renewals: Many users report finding unexpected recurring charges on their payment methods after signing up for trial periods or introductory promotions.
- Difficult Cancellation Process: Numerous complaints state that finding the subscription cancellation setting within the app or web portal is confusing, leaving users stuck in navigation loops.
- Unintended Upsell Charges: Customers report accidental charges for add-on guides or extra services triggered during the sign-up and onboarding flows.
- Strict or Non-Responsive Refund Support: Users frequently report difficulty obtaining refunds from customer service, even when contacting support immediately after an unwanted renewal.
- Limited Medical Diet Customization: Reviewers note that the automated meal plans struggle to safely adapt to strict dietary medical requirements, such as celiac disease or severe food allergies.
Share Your Experience
If you’ve experienced issues with Best.me, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.