I was charged unexpectedly by BestDates, what can I do to get my money back?

If BestDates charged you unexpectedly,

Review the charge first;

• Check:
– Your BestDates subscription settings
– Your App Store or Google Play purchase history
– Whether a trial or subscription is active
– The account used for the purchase

• Confirm:
– The charge date and amount
– Whether auto-renewal was enabled
– Whether Apple, Google, or BestDates processed the payment
– Whether you previously started a trial or subscription

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your subscription status
– Your purchase history
– Any cancellation or refund request

• Keep:
– Transaction IDs
– Payment receipts
– Charge date and amount
– Previous support conversations

Contact BestDates support;

• Request:
– An explanation of the charge
– A refund review for the unexpected payment
– Cancellation of any active subscription
– Confirmation that no future charges will occur

If Apple or Google processed the payment, request the refund through the platform that handled the transaction and cancel the subscription there.

If the charge appears unauthorized and BestDates does not resolve it, consider filing a complaint on Xolvie to pursue a resolution.