Unexpected Charge for Relocating My Beko Air Conditioner
We had a Beko air conditioner installed last year, and the service team caused several issues during the installation. Eventually, it was resolved. This year, due to a house move, the unit needs to be relocated just 12 km away. Despite our smart home system requiring no additional materials, the service quoted us ₺4500 for the move, while the system suggested ₺1600. We were told this by customer service, and it’s been three days without any follow-up. We are left waiting, and this is causing significant inconvenience. The charge is several times higher than the system estimate, and no additional materials are needed, yet customer service hasn't provided a resolution.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Contact Center
