I recently purchased a 24,000 BTU air conditioner from Beko, and the authorized service team came for installation. However, despite my objections, they insisted on installing the unit in front of my shop, claiming that my pipe length allowance was limited to 7 meters. Later, when I contacted Beko customer service, I was informed that I actually have the right to up to 15 meters. They sent the service team again, but this time, I was told that I would have to pay ₺4,000 to move the installation to the location I originally wanted. I have been dealing with this issue for about 1 to 1.5 months, and every time I contact customer service, I get the same response: “We can move it if you pay the fee.” In addition, I was treated disrespectfully and told, “You can file a complaint wherever you want,” as if I were being dishonest. I bought this air conditioner brand new, and it was clearly stated that installation under warranty would be free of charge. I do not want to pay for the mistake made by the authorized service team. I request that my air conditioner be reinstalled in my preferred location free of charge and that my grievance be resolved promptly.
We had a Beko air conditioner installed last year, and the service team caused several issues during the installation. Eventually, it was resolved. This year, due to a house move, the unit needs to be relocated just 12 km away. Despite our smart home system requiring no additional materials, the ser...
In September 2022, I purchased a Beko 31225 model 12000 BTU air conditioner. The service team that came to install it in the Sanliurfa Haliliye Paşabagi neighborhood claimed that the internal infrastructure was ready. When we asked for the materials, they said they couldn't provide them because ther...
My experience with Beko has been so bad that I will never shop there again. I ordered an air conditioner from Beko's website, and they came to install it a month later without warning. They called and said, "We will be there in 10 minutes." Only my spouse was home, and when I asked them to return la...
They installed the outdoor units of the air conditioners I purchased from Beko on my narrow balcony instead of on the roof, citing technical reasons. However, when another company assessed the situation, it became clear that their justifications were unfounded. In response to my request to rectify t...
Despite repeatedly insisting that I do not want service, Beko continues to send technicians, yet none of them have been able to identify or fix the issue. I’ve been dealing with this ordeal for a full year. I’ve called for service multiple times—they replaced the control board, it didn’t work; they ...
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