On November 29, 2021, I purchased a Beko brand 2121 model robot vacuum cleaner. Within the two-year warranty period, I had to send it to the service center twice due to battery issues, and each time, the battery was replaced. Five months after the end of the warranty period, I noticed that one of the front brushes was not working, so I sent the product back to the service center. The service center demanded a repair fee of ₺3850, which is unreasonably high. I only took the device because the front brush was not working; however, the service center listed multiple problems, including a malfunctioning component on the main board, a faulty vacuum motor, and the need to replace the main board. It is unacceptable for so many issues to arise within just 2.5 years of purchasing the product. I believe that Beko products are unreliable and of poor quality. Additionally, I want to point out the inadequacy of the service; they charge exorbitant costs for minor issues. I will not purchase any products from Beko or its affiliated companies in the future. I demand that the product be repaired free of charge.
I own the Beko 5141 vertical vacuum cleaner. Last week, I noticed a problem with the vacuum cleaner's hose, causing dust to come out when the vacuum cleaner was in operation. Therefore, I took the product for warranty repair. The warranty service demanded 580 ₺ from me for the replacement of the hos...
I have been using the Beko RS 2121 vacuum cleaner for the past two years, though not frequently. One month ago, I sent it to service because it kept stopping on its own and refusing to work properly. When it was returned, the issue was still not fixed, but I was too busy to follow up immediately. N...
I purchased the Beko RS 8034 robot vacuum cleaner about four years ago from Beko. Recently, I started experiencing charging issues, and the vacuum has now completely stopped working. It only gives voice responses without moving and displays the error “set the power button to the on position.” I cont...
I bought a Beko robot vacuum in February 2023, but by August, it had developed a flaw that prevented it from mopping. I submitted a service request to the authorized service center. We discovered damage to the dustbin while it was in their care. They approved a replacement after receiving a complain...
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