Beko Robot Vacuum Warranty Expired, Ridiculous Repair Costs
On November 29, 2021, I purchased a Beko brand 2121 model robot vacuum cleaner. Within the two-year warranty period, I had to send it to the service center twice due to battery issues, and each time, the battery was replaced. Five months after the end of the warranty period, I noticed that one of the front brushes was not working, so I sent the product back to the service center. The service center demanded a repair fee of ₺3850, which is unreasonably high. I only took the device because the front brush was not working; however, the service center listed multiple problems, including a malfunctioning component on the main board, a faulty vacuum motor, and the need to replace the main board. It is unacceptable for so many issues to arise within just 2.5 years of purchasing the product. I believe that Beko products are unreliable and of poor quality. Additionally, I want to point out the inadequacy of the service; they charge exorbitant costs for minor issues. I will not purchase any products from Beko or its affiliated companies in the future. I demand that the product be repaired free of charge.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
