Beko Customer Service Call Dropped Rudely After 15-Minute Wait

On 26.08.2026 at around 11:05, I called Beko customer service at 444 0 888 regarding an issue with my air conditioner. After listening for about 15 minutes to unnecessary informational announcements, an agent answered the phone and, in a spoiled tone, said “I am Nurgül, how can I help you?”. I started to explain my problem, but before I could even finish my sentence, she repeated three times in a row, “I can’t hear you, can you hear me?”. Immediately after that she said “Since I can’t hear you, I am ending the call” and hung up the phone in my face. This is not the first time I have had this kind of experience with your call center. I find this attitude extremely disrespectful, ill-mannered and unprofessional. Instead of investing in advertisements, the company should invest in training its customer representatives so that customers do not experience such a waste of time and money. I request that this call be listened to, the relevant representative be identified, and that the necessary action and feedback be provided to me so that similar behavior is not repeated.