Brand Overview: BeenVerified
BeenVerified is an online public records search and background check platform founded in 2007 by Josh Levy and Ross Cohen. Headquartered in New York City, the brand is operated by BeenVerified, LLC and focuses on providing accessible public information tools to everyday consumers.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-888-579-5910 (alternative: 1-866-885-6520)
Industry and Operations
BeenVerified operates in the consumer information services and public data aggregation industry. The platform compiles publicly available records from courthouses, government repositories, and commercial databases into centralized reports, operating primarily on a subscription-based membership model. Its core offerings include:
- People Search: Locating individuals along with known addresses, phone numbers, email addresses, and potential relatives.
- Reverse Phone and Email Lookup: Identifying owners and background information connected to unknown phone numbers and email accounts.
- Property and Address Search: Accessing real estate history, property valuations, ownership details, and neighborhood records.
- Vehicle History Lookup: Retrieving vehicle specifications, title records, and accident histories using VIN or license plate data.
- Criminal and Court Records: Scanning publicly accessible state and local records for criminal offenses, warrants, and civil filings.
User Sentiment
User feedback regarding BeenVerified reflects considerable dissatisfaction with the company's billing practices, recurring subscription terms, and the reliability of its reports.
- Unexpected Recurring Charges: A significant number of users report unexpected monthly subscription fees after signing up for low-cost promotional trial periods.
- Difficulty Canceling Memberships: Consumers frequently complain that ending a subscription is confusing or that billing continues even after cancellation requests have been submitted.
- Inaccurate or Outdated Information: Many reviews point out data errors, including outdated contact information, missing records, or profiles merged with individuals who share the same name.
- Misleading Payment Funnel: Users often feel misled into believing they are purchasing a one-off report, only to find they have been enrolled in ongoing membership plans.
- Refund Disputes: Frustration is regularly voiced regarding the difficulty of receiving refunds for automated subscription renewals through customer support.
Share Your Experience
If you’ve experienced issues with BeenVerified, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.