Please Help Me As Soon As Possible

I am a user of the BDG GAME platform with UID 7942*** and username MEMBERNGMSET. On 5 September 2026, I deposited ₹10,000 into the game for “Number 5” via PhonePe, but this amount has still not been added to my game balance. The deposit order number is RC20260905081752721055867g and the payment UTR number is 895698098427. The receiver’s UPI ID was boim-558974693535@boi. The PhonePe transaction receipt clearly shows a successful transfer of ₹10,000 to Pravat Kumar Das on 05 September 2026, but my BDG GAME balance still does not reflect this deposit and only shows a few rupees instead of the deposited amount. I want to know why there is such a delay, what has happened to my payment and why, despite all this time, I am not getting any clear information. I contacted BDG GAME customer service through the in‑app support and their Telegram bot and provided all requested proofs, including a video, my bank statement and screenshots of the transaction, and I am ready to provide them again if required. Despite submitting these documents, I have been waiting for about 6 days and the ₹10,000 has still not been added to my account, and recently I am not receiving any proper reply or help from support. I am requesting urgent help so that my missing ₹10,000 deposit is credited to my BDG GAME account without any further delay, or that an immediate and fair solution is provided regarding this issue.