BDG Payment Successful, Balance Not Received

I deposited ₹10,000 to the BDG Game platform on 13 July at around 1:29 a.m. via UPI. The money was successfully deducted from my bank account, but the amount did not appear in my BDG Game wallet. After noticing that the deposit was missing, I contacted BDG Game support. Despite informing them about the issue, they did not provide any response or solution, and my ₹10,000 is still not reflected in my gaming wallet. Because of this situation, I have suffered a financial loss and I am unable to use the amount I deposited. I request that this incident be investigated, that my missing deposit of ₹10,000 be returned or credited properly, and that necessary action be taken against the responsible parties so that similar incidents do not happen again.