BDG Game ID Is Locked

I am writing regarding an issue with my BDG Game account accessed via your website. When I try to log in, I receive the error message “Error 116: User has been locked” and I am completely unable to access my account. I first saw this error on 11 October 2026 and since then I have not been able to log in. There is a balance of ₹2500 in my account, but because my account is locked, I cannot use these funds or withdraw them. I kindly request a clear explanation of why my account has been locked and that you either restore full access to my account or allow me to withdraw the ₹2500 balance as soon as possible. I am sharing this issue so that it can be reviewed urgently and resolved at the earliest.