₹200 Missing From BDG Game Account After Successful Transfer

On April 5, 2026, I made a deposit of ₹200 to BDG Game. However, even after nearly 20 days, the amount has still not been credited to my account, and I have not received any clear explanation about what happened to my money. This long delay has left me confused and extremely disappointed, as I do not understand what has been under review for such an extended period, and it makes me feel like I may be getting scammed.

After contacting customer support, I was told that the relevant department was reviewing my PDF bank statement. I was also asked to provide a handheld video recording showing the entire process—from logging into my bank account to completing the transfer. I fully complied with all these requests and waited patiently, but the issue still remains unresolved, and I continue to receive no concrete result.

I request that my missing ₹200 deposit be urgently traced and either credited to my BDG Game account or refunded to my bank account without any further delay. I also expect a clear and final explanation regarding what happened to this transaction. The excessive waiting time and lack of transparent communication have seriously damaged my trust in your platform and raised concerns about potential fraudulent behavior.