BC.Game rejected my KYC—how can I complete verification?

If BC.Game rejected your KYC verification and you want to complete it,

Review your submission first;

• Verify:
– Your name, date of birth, and address match your BC.Game account
– Your identity document is valid and not expired
– Photos are clear, uncropped, unedited, and show the entire document
– You provide a selfie or live verification check if requested

Resubmit the verification documents through the KYC section of your BC.Game account. Avoid repeatedly submitting documents if the system says you have reached the maximum number of attempts; contact support first so they can review or restore your ability to submit.

Gather evidence;

• Save:
– The KYC rejection message
– Screenshots of the verification status
– The documents you submitted
– Your account ID and support conversations

Contact BC.Game Support and ask which specific detail caused the rejection and what you need to correct.

If BC.Game does not resolve the verification issue, consider filing a complaint on Xolvie to pursue a resolution.