BC.Game Closed My Account After $30,000 in Wagers Without Explanation

To the Management/Compliance Department of BC.Game, I am writing this formal complaint regarding the abrupt and unjustifiable closure of my account, which occurred on 18/06/2026. Up until the moment of the account closure, I had deposited and wagered a total of $30,000 USD. Following a series of losses, I attempted to access my account only to find it restricted/closed without any prior notice or a valid explanation. Despite my repeated attempts to contact your support team, I have received no response, no clarification, and no assistance. This complete lack of transparency and communication is a violation of the standard service terms expected from a licensed gaming operator and raises severe questions regarding your platform's integrity. I hereby demand the following: A clear, written explanation detailing the specific reason for the closure of my account, supported by relevant sections of your Terms of Service. A full log of my recent account activity leading up to the closure. If no violation of terms can be proven, an immediate explanation regarding the status of the funds involved. Please be advised that I am documenting all interactions regarding this matter. If I do not receive a substantive response within 72 hours, I will have no choice but to escalate this complaint to the relevant gaming licensing authorities and explore further legal avenues regarding consumer protection. I await your immediate response.