Brand Overview: Bank Norwegian
Bank Norwegian is a digital bank founded in 2007 in Oslo, Norway. It operates as a branch of Sweden-based NOBA Bank Group AB (publ), offering fully online retail banking services to customers across the Nordic region and select European markets.
Contact Info
Phone Number: +47 23 36 16 99
Email: [email protected]
Industry and Operations
Bank Norwegian operates in the financial technology and consumer finance sector as a branchless, digital-first bank. Its operations focus on delivering accessible consumer lending and daily financial tools entirely through its online banking platform and mobile application.
- Credit Cards: Visa credit cards featuring reward programs, cashback incentives, and insurance coverage.
- Consumer Loans: Unsecured personal loans and debt refinancing options tailored for individual borrowers.
- Savings Accounts: Flexible, high-yield deposit and savings accounts.
User Sentiment
Overall user sentiment reflects recurring frustration with customer support responsiveness and automated system restrictions. While many customers utilize the bank for its digital accessibility, negative reviews predominantly cite difficulties in resolving account issues promptly.
- Customer Support Delays: Difficulty reaching live representatives by phone and slow turnaround times for inquiries submitted through digital contact forms or email.
- App and Login Issues: Frequent technical glitches during identity verification and login attempts, making it difficult for users to access accounts or activate services.
- Sudden Account and Card Blocks: Unexpected card freezes or account restrictions triggered by security algorithms, often accompanied by complex and time-consuming recovery procedures.
- High Interest and Fee Terms: Customer dissatisfaction regarding high interest rates on revolving card balances and personal loan products, as well as strict repayment structures.
- Reductions in Rewards: Frustration over changes to reward schemes, including reductions in cashback rates and alterations to point-earning terms.
Share Your Experience
If you have experienced issues with Bank Norwegian, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.