Azar App Keeps Showing “Check Network Connection” After In-App Purchase
On September 18, 2025, I purchased a 24 TL "precious stones" package inside the Azar app on my iPhone. However, since that date, I have been completely unable to use what I paid for.
Each time I try to log into the app, I receive the error message: “Please check your network connection and try again.” To resolve this, I attempted multiple troubleshooting steps:
Deleted and reinstalled the app
Tried both Wi-Fi and mobile data connections
Restarted my phone
Despite all these efforts, the issue persists. I cannot establish a connection, and the app remains unusable.
I also contacted my internet provider, who confirmed that there were no connectivity issues on their side. My purchase details and order confirmation are available.
Because I was never able to use the package I purchased, I am formally requesting a full refund of the 24 TL I paid.
Progress
Although I have never used the Azar application, a subscription fee of 99 TL was charged to my bill today without my knowledge. In addition, a total of 48 TL was previously deducted twice as 24 TL each for diamond stone purchases. However, no service or product was delivered as a result of these transactions, and I have not even logged into the application.
I have researched similar complaints before and filed a complaint, but I have not received any response so far. I have been dealing with this issue for about 2-3 weeks. I have not contacted Vodafone customer service yet.
I request a refund of the 99 TL subscription fee and the total 48 TL diamond stone purchases made without my knowledge. I also want such transactions to be canceled and completely removed from my account. I expect urgent support regarding this matter.
