AVG TuneUp Keeps Trying to Renew My Canceled Subscription

Last year, I purchased an AVG TuneUp subscription for use on my phone, but I was unable to activate the application on my device, so I canceled my subscription shortly afterward. Despite canceling it, the subscription fee I had paid at the time was never refunded to my account.

Now, approximately one year later, the same subscription is once again attempting to charge my card. Although the payment could not be processed because I have since replaced my card and the expiration date is different, the system is still attempting to renew the subscription and charge my card.

I contacted AVG Support about this issue and was told that my subscription had been canceled. However, I never received a refund, and the system is now making new attempts to charge me. My support case number for this issue is agp2110258787.

I request that the subscription fee that was never refunded to me be returned as soon as possible. I also request that this subscription and all associated renewal processes be completely canceled so that no further unauthorized attempts are made to charge my card.