On May 25, I purchased a pair of Asics Novablast 5 running shoes from the Asics Hilltown AVM store for ₺6,999. I only used them carefully for city walking, never on rough terrain, dirt, or uneven roads. Despite this light use, within just 40 days the shoes developed serious problems — the sole began to collapse, and the upper section showed visible tears. For a premium shoe at this price, such a short lifespan is completely unacceptable.
I submitted the shoes for inspection twice (on July 9 and July 22). However, both times I received a standard report stating, “no production defect found,” and my request for a refund or exchange was rejected. As a loyal customer, this response was deeply frustrating because the defects clearly appeared under normal, careful use.
I cannot accept that a product I paid this much for has failed so quickly without any accountability from the brand. I demand that Asics reconsider my refund or replacement request and take responsibility for the poor durability of this product. Customers deserve reliability and support, especially when shoes fail this early.
In the last week of May, I purchased the Asics Novablast 5 model shoes from the SPX Korupark store in Bursa, paying around ₺7,000. I only used the shoes for daily wear and light tempo runs. However, in just three months, a tear appeared on the inner side of the shoe, and the issue has been getting w...
In May 2025, I purchased a pair of running shoes from the Asics store at Izmir Hilltown. I’ve only worn them for light walking a total of 5–6 times, yet there is already significant wear on the right heel area. This level of damage after minimal use clearly indicates a manufacturing defect. I repor...
I purchased the Asics Novablast 4, expecting premium quality from a brand that charges ₺7,200 for a pair of shoes. I only wore them indoors—on wooden floors and inside a closed gym—never outdoors, never under harsh conditions. Yet, after just six months, the outsole started falling apart. The materi...
On October 25, 2024, I purchased a pair of Asics Gel Nimbus 26 shoes from the Asics Hilltown store in Istanbul. I only used the product once or twice a week for daily wear, yet within just 8 months, both the left and right shoes developed serious deformations and splits on the outer parts. On July ...
I purchased a pair of Asics running shoes expecting durability and long-term performance, but instead, both shoes tore from the front within just six months—and I had only worn them a maximum of five times. This kind of rapid wear and tear is completely unacceptable for a premium-priced running shoe...
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