Arnica Sold Me a Cordless Vacuum That Lasts Only 20 Minutes on a Full Charge
Arnica is selling a cordless vacuum cleaner for ₺9000 that is practically useless and refuses to take responsibility or accept returns. The vacuum I used just for testing does not even last 20 minutes on a full charge. Charging it for 4 hours just to get 20 minutes of use makes no sense. Their customer service suggests using the product at minimum power to extend battery life as if that is a joke. If that is the case why advertise it as 400 watts and market it for its power. If I wanted to use a vacuum at minimum power I would have bought a corded one instead. Arnica should take back its product and stand behind what it sells.
Dear Muhibe B., Our Customer Service representative has informed you by phone regarding the detailed information about your application number 31603031. Thank you for choosing us. Sincerely, Arnica Small Home Appliances Our Customer Service Number:
I bought the Arnica Solara ET13452 white upright vacuum cleaner from a famous technology store. The sales consultant introduced the product so well that they used the black version as an example and said there was a white one, only missing a few attachments, and that all its features were the same. They showed examples from the more featured black one. We were impressed by its suction power and other features, so I bought it. I came home, fully charged it, and tested it at home; the charge ran out after 15 minutes. We were told in the store that we could use it for 40+ minutes and that it charged in 4 hours. Charging it for 4-5 hours every day to use it for 15 minutes is not reasonable. While there are more quality products at the same price, I chose this brand because it is domestically produced, but it was a big disappointment. Also, there are scratches on the glass part of the product's main head attachment, maybe it was a display product. As the Arnica brand, I want to express that you should stand behind your product and that I request a return. Especially after reading the complaints on this site, I am even more disheartened. Please process my return, I don’t want to throw away 9,000 TL.
