Dear Arçelik Headquarters, In June 2023, I purchased a dishwasher from your dealer in Çerkezköy. However, the machine has technical issues; it grinds when the door opens and closes, failing to clean properly. I registered a complaint, and the technical team inspected it, attributing the problem to the floor. Despite placing an MDF board underneath as advised, the issue persisted. Another technician suggested replacing the bottom cover, which was done, but the problems persisted. The dealer advised me to appeal to the Consumer Arbitration Committee. They provided the invoice. Upon contacting customer service, assurances were made, but the scheduled service never arrived. Subsequent calls confirmed they wouldn't come. I requested they take the device back, expressing my frustration. I'm not asking for anything but the removal of the defective device. I informed them that if left unresolved, I'd dispose of it publicly. My only plea is for Arçelik Headquarters to retrieve the product. I've escalated this matter to the relevant authorities. Otherwise, I fear Arçelik will face consequences. I urge swift action to prevent further inconvenience to consumers. When I return, if not resolved, I'll take legal action to ensure others don't suffer similar issues. Shame on you, Arçelik.
I purchased an Arçelik dishwasher seven months ago, and the top panel bent on its own where the door closes. I contacted customer service, and they replaced the panel, but the issue wasn’t resolved. When I called again, they took the machine to the factory but later informed me that they couldn’t fi...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
I bought 3 products from Arçelik, but all of them turned out to be defective and damaged. The refrigerator door was replaced, but the new door wouldn’t close properly. I filed a complaint with Consumer Rights, and a replacement was made, but the shelves in the new product arrived cracked, so they we...
In July 2020, I purchased a refurbished Arçelik built-in dishwasher. Since day one, it has been a nightmare. Dishes come out dirty, with residue and limescale stains, sometimes even yellow. Additionally, they are often wet upon completion. Despite calling the service multiple times, the issues persi...
We have not been able to escape the issue with our Arçelik 9261 semi-integrated dishwasher's malfunction. It keeps breaking down. Of course, when it malfunctioned again, I contacted Arçelik customer service on 04.09.2024. As of now, it is 21:10, and there is still no news about the dishwasher. The s...
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