Resolved

Arçelik Refused Free Replacement for My Dryer Drum Despite Manufacturing Defect

Erdem

Arçelik

Erdem's Thank You Message

“Hello, since it has been 5 years for the brand, they fixed the issue by charging a service fee.”

About 4 years ago, I purchased the Arçelik - Beko 3883 KT dryer, and its drum broke due to what I believe is a manufacturing defect. The metal drum rotates with the help of a belt and a motor. To clarify: the issue is not with the belt, the motor, or any electrical component—it is specifically the drum itself, the main tub, that has broken. Believing this to be a manufacturing defect, I requested a free replacement for the drum. The technician was surprised by the situation but couldn’t provide a definitive response. He didn’t say, “You’re right,” but acknowledged that he wasn’t an expert, only a technician. However, he stated that the replacement could be done for a fee and quoted a price of ₺5100. It’s worth noting that no proper fault diagnosis was performed—only a visual inspection of the issue. Despite this, they requested a ₺500 service fee, which I refused to pay as no proper diagnosis had been conducted. This entire experience has left me extremely disappointed with Arçelik.

Arçelik

Dear Customer, First of all, we would like to thank you for your interest in our company. Your complaint has reached us. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services primarily through the channel. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

Erdem

Hello, since it has been 5 years for the brand, they fixed the issue by charging a service fee.