I purchased an Arçelik refrigerator approximately 6-7 years ago. A couple of weeks ago, the upper section of the refrigerator ceased to cool. I contacted customer service, and they informed me that there was uncertainty regarding the effectiveness of the gas refill. It seems that the model is quite outdated, to the point where certain parts are no longer being produced.
I asked for a replacement and even offered to pay an extra fee, but Arçelik headquarters declined. They decided to send another service technician instead. So essentially, they're proposing that I discard my refrigerator because they are unable to locate the necessary parts for repair.
Arçelik, a renowned global brand, has been unable to offer a resolution. Save your money. Take the time to conduct some research and observe how other brands handle similar situations before making a purchase. Regrettably, it appears that Arçelik is a brand that places its own interests above the satisfaction of its customers.
Adding insult to injury, we're going through all of this.
My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the g...
For the past three months, I've been dealing with strange noises coming from the fridge I purchased. Fed up, I reached out to customer service for assistance. The technicians who came determined there was a gas leak due to a manufacturing defect and that the motor was malfunctioning. They assured me...
I'm really disappointed with my experience with Arçelik. They dropped the ball on their promises and after-sales support. To top it off, they installed a faulty screw that just made everything worse. I reached out initially, and they assured me they'd follow up, but I haven't received any response s...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
Comments