I'm really upset! I bought a 20W power adapter and cable on Friday, October 20, 2023. I received the product on October 23, 2023, and I paid a total of 979 TL for it. I thought it was a new product. But when I opened the box, I realized it was fake (because the cable was way thicker), and Apple confirmed it when I asked them. I want my money back for the product. If not, I'll have to report my concerns to the appropriate authorities. Order number: 37083408.
I purchased an Apple product online, and it was supposed to be delivered by December 21st. However, the date was updated to December 25th, and yet, it still hasn't arrived. Trying to contact Apple Customer Service was a week-long challenge, and when I finally got through, their explanation for the d...
I canceled my Mac mini order with www.apple.com.tr with M2 processor with the order number "W125247883" on apple.com.tr on 07.03.2023, realizing that I had chosen the wrong model after ordering the product. and after 2 minutes I canceled it, and although I received an instant cancellation e-mail, I ...
On January 2, 2025, I purchased a charger head from Apple, and it was marked as delivered on January 6, 2025. However, the package never arrived at my address, even though I was present at the time of delivery. To make matters worse, the system shows that I was the person who received the package, w...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...
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