My Apple iPad Air 4th Generation unexpectedly shut down and never turned back on, despite being only two years old. I took it immediately to the authorized service center at Zorlu Center, where the Apple employees informed me that “your product has expired and won’t turn on again,” suggesting I buy a new iPad. When I questioned how it could stop working after only two years, I was given the response that "technological products are like human lives; you never know when they’ll expire.” I find this explanation unacceptable, and I hope that senior Apple executives will address this unprofessional handling and resolve my issue promptly.
I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they sa...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the ...
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
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