Color Fading and Apple Support Issues with iPhone 15

I purchased an iPhone 15 in May, and within just 2 months, the casing around the phone completely lost its color. When I took it to the service center, they labeled the issue as a user error, which does not align with the quality service standards I expect from a brand like Apple. It has been surprising and disappointing to see that customer satisfaction and potential customer loss don't seem to matter to the company. The lack of a solution-oriented approach and the inability of customer service representatives to resolve any issues only adds to the frustration.