Ann Taylor sent the wrong size; how can I exchange it?

Contact Ann Taylor Customer Service through its official website and explain that you received the wrong size.

Provide your order number, the size ordered versus the size received, and photos of the item and attached size label; ask for the correct size and confirmation that return shipping will be covered because the error was theirs.

Ann Taylor customer reports indicate that online size exchanges may require returning the item for a refund and placing a new order, although customer service may be able to arrange an exchange order.

Keep the item unworn with its tags and packaging until you receive return instructions.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.