Anker Soundcore Q30 switches modes on its own during use, how can I stop this automatic change?

If your Anker Soundcore Q30 switches modes on its own during use, here are some steps to resolve the issue:

1. Check the Soundcore App Settings: Open the Soundcore app on your device and verify the ANC mode settings. Ensure the headphones are not set to automatically switch between noise cancellation, transparency, or normal modes based on the environment.

2. Reset the Headphones: Perform a factory reset by pressing and holding the power button and volume up button simultaneously for about 5 seconds until you see the LED indicator flash. This clears any configuration errors.

3. Update Firmware: Check for and install any firmware updates through the Soundcore app, as updates often address bugs and performance issues.

If the problem persists, contact Soundcore's customer service at [email protected] for further assistance.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.