Brand Overview: Animal Surgical Center
Animal Surgical Center (ASC) is a specialized veterinary hospital focused on advanced surgical care, diagnostics, and joint treatments for pets. Founded in 2019 by veterinary surgeon Dr. Tomas Infernuso, DVM, DACVS, the practice operates primarily out of Oceanside, New York, with affiliations involving Mission Veterinary Partners.
Contact Info
Customer Support Email: [email protected]
Alternate Email: [email protected]
Official Phone Number: (516) 543-6880
Industry and Operations
Animal Surgical Center operates within the veterinary healthcare and specialty surgical medicine industry. The facility functions as both a referral surgical center and an emergency care provider, focusing on accessible, high-complexity surgical treatments at lower relative costs than traditional emergency hospitals. Its primary offerings include:
- Orthopedic Surgery: Procedures such as Tibial Plateau Leveling Osteotomy (TPLO), patella luxation correction, fracture repair, and joint stabilization.
- Soft Tissue Surgery: Mass and tumor removals, abdominal surgeries, gastrointestinal procedures, and wound repairs.
- Emergency & Trauma Care: Urgent intervention for life-threatening conditions, foreign body removals, and critical surgical injuries.
- Diagnostics & Pain Management: Pre-operative imaging, laboratory evaluations, and joint care therapies.
User Sentiment
User feedback regarding Animal Surgical Center reflects mixed experiences. While many pet owners appreciate the center's specialized focus, a number of consumers have expressed frustration with administrative processes, communication breakdowns, and service inconsistencies.
- Communication and Follow-Up Delays: Pet owners frequently report difficulties obtaining prompt medical updates, post-surgery reports, or pathology and biopsy results.
- Long Wait Times and Doctor Availability: Due to heavy patient volume, clients often report extended waiting times in the clinic and difficulty booking consultations with specific lead surgeons.
- Inconsistent Front-Desk and Staff Coordination: Several complaints cite miscommunication among clinic personnel regarding appointment scheduling, treatment eligibility, and post-operative aftercare details.
- Rushed Discharge Procedures: Some clients have expressed dissatisfaction with post-surgical handoffs, stating that support staff could not adequately answer urgent care questions upon patient pick-up.
- Staffing and Operational Concerns: Public disputes and workplace allegations regarding clinical staffing levels and support staff qualifications have led to apprehension among some pet owners.
Share Your Experience
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