Brand Overview: Amscot
Amscot, legally operated by Amscot Financial and Amscot Corporation, is a privately held non-bank financial services company. Founded in 1989 by Ian MacKechnie in Tampa, Florida, the company operates retail financial storefronts known as "The Money Superstore."
Contact Info
Customer Support Phone: 1-800-333-6130 or 1-800-801-4444
Customer Support Email: Amscot does not provide a direct general customer service email address and instead handles online inquiries through the contact form on its official website. Specific department contacts include [email protected] for fraud alerts and [email protected] for accessibility support.
Industry and Operations
Amscot operates within the alternative and consumer financial services sector. The company provides retail non-bank transactional services and short-term credit products to consumers across Florida through hundreds of convenience-focused branch locations.
- Cash Advances: Short-term payday cash advances and multi-payment installment cash advances.
- Check Cashing: Immediate check-cashing services for payroll, government, tax refund, personal, and insurance checks.
- Money Orders: Fee-free money order issuance.
- Bill Payments and Wire Transfers: Walk-in electronic bill payment processing and Western Union money transfers.
- Prepaid Card Solutions: Issuance and account servicing for prepaid debit cards.
- Auxiliary Services: On-site automated teller machines (ATMs), notary public services, and fax transmissions.
User Sentiment
User feedback regarding Amscot often reflects typical frustrations associated with short-term lending and check-cashing businesses, centering primarily on high borrowing costs, strict lending policies, and servicing disputes.
- High Fees and Interest Rates: Users frequently criticize the steep costs, financing fees, and effective annual percentage rates associated with payday and installment cash advances.
- ACH and Repayment Issues: Several consumers report challenges when attempting to revoke electronic bank debit authorizations or experiencing issues with automatic deduction timings.
- Strict Qualification and Denial Rules: Customers complain about sudden loan denials caused by strict verification standards, such as minor account overdrafts or specific bank statement criteria.
- Inconsistent Branch Customer Service: Customer reports highlight inconsistent teller service, citing unhelpful or abrasive staff at select branch locations.
- Delays and Processing Discrepancies: Reviewers occasionally report friction during check verification procedures or delayed balance updates on prepaid accounts.
Share Your Experience
If you have experienced issues with Amscot, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.