My father and I took a flight from St. Louis to New York Newark on February 5th, courtesy of American Airlines. The tickets were booked by my father, who is 72 years old. When I got to the airport and went through the check-in process, I happened to spot a small error in my dad's name that he had written himself. When we asked for help from the airline staff, they responded in a very impolite and disrespectful manner towards my father. This kind of discrimination against older people is completely unacceptable. I immediately informed the staff about their behavior and tried to escalate the issue to customer service. Regrettably, there was no representative accessible at the moment. I expect an apology from the company regarding this matter.
Particularly concerning my recent encounter with a flight from Chicago to St. Louis, American Airlines' customer service has been abjectly bad. The flight was continuously canceled with only two hours remaining, resulting in considerable disruption. As is frequently the situation with this airline, ...
I eagerly purchased a flight from California to New York on February 2 using credit card miles. Already, securing a position along this popular route was difficult. As I awaited the confirmation email that the miles had been redeemed successfully, everything appeared to be proceeding as planned. Non...
On March 31, I flew with Air Canada to Halifax. Due to weather conditions, the plane was unable to land as scheduled and was delayed by five hours. That was just the beginning. When we finally landed, I found out my luggage didn’t arrive. I was traveling as part of a school tour, which meant we wer...
My cousin arranged a flight for me with Delta Air Lines for a journey from Istanbul to America. Regrettably, they accidentally inputted my previous last name instead of my current one. We successfully canceled the incorrect ticket and bought the correct one via their website. Even after three weeks ...
I purchased a Flydubai ticket for a Dubai–Istanbul flight, but I mistakenly selected the wrong destination. When I called for assistance, the airline’s representative gave me incorrect information, saying that the ticket could not be refunded or canceled. This same issue happened to me last year — d...
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