Allianz Cannot Be Reached During Critical Times (Water Main Break)

I wanted to inquire about the process regarding our burst water pipe, so I dialed the Allianz Insurance number, 0542 *** 61. Before I could even explain that DASK is linked to earthquakes, the woman on the other end of the phone said, "We do not handle DASK." My call was cut short when she hung up. I called the number several times in the hopes that there had been a communication breakdown, but each time the woman who answered the phone put me on hold. Is this the standard level of service provided by Allianz Insurance? It's an insult to my dignity. People purchase insurance so that they can rely on financial assistance when times are tough. We will never give Allianz another chance to earn our business through insurance purchases.