Brand Overview: All Right
All Right is an international online English language school designed primarily for children aged 4 to 12. Founded in 2016 by Oleg Oksyuk, the platform is operated by Allright Limited and provides digital language learning services to students across Europe, Latin America, and other international regions.
Contact Info
Customer Support Email: [email protected]
Phone Number: +1 (650) 977-9585
Industry and Operations
All Right operates in the EdTech and language education industry, offering remote language instruction through proprietary web and mobile applications. The platform emphasizes gamified learning aligned with the Cambridge English curriculum to engage young learners.
- Individual Lessons: One-on-one interactive 25-minute or 55-minute sessions with certified language tutors.
- Speaking Clubs: Small-group conversation classes where students practice spoken English with peers from different countries.
- Themed Curricula: Game-based learning paths focusing on interests such as Minecraft and Roblox to boost engagement.
- Mobile App and Charlie AI: An interactive digital companion that allows children to practice vocabulary, listening, and speaking independently.
- Subscription Packages: Tiered packages available on monthly, quarterly, semi-annual, or annual recurring billing cycles.
User Sentiment
Customer feedback reveals recurring frustrations concerning billing transparency, cancellation procedures, and lesson delivery consistency. While parents enroll seeking convenient online education, many encounter administrative hurdles and platform disruptions.
- Automatic Renewals: Complaints regarding unexpected recurring charges once introductory periods or packages conclude.
- Refund Difficulties: Prolonged processes and frequent denials when parents request refunds for unused lesson packages or technical downtime.
- Tutor Turnover and Availability: Difficulty maintaining long-term tutors, sudden cancellations by instructors, and challenges finding preferred time slots.
- Platform and Technical Glitches: Video lag, audio connectivity failures, and application loading errors during scheduled classes.
- Rigid Cancellation Rules: Loss of lesson credits if sessions are cancelled or rescheduled outside of tight notice windows.
- Slow Support Response: Delays in receiving assistance from customer support, often limited to automated chatbot answers.
Share Your Experience
If you have experienced issues with All Right, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.