I request the cancellation and refund of the ₺1,016.00 membership fee charged to my Axess Gold credit card ending in 2482 on 02.03.2025, in accordance with the legal provisions stated below and without being subject to any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, card-issuing institutions are required to offer consumers a credit card option that does not charge an annual membership fee or any similar fees. Additionally, under Article 6 of the Law on the Protection of Consumers No. 4077, amended by Law No. 4822, the membership fee charged by your bank is deemed an unfair term, as it does not correspond to any specific service, is pre-determined, and cannot be negotiated. Furthermore, according to the final rulings of the 13th Civil Chamber of the Court of Cassation (2011/4736 E, 2011/11579 K) and the General Assembly of Civil Chambers (2010/1-93-88), retroactive refunds of card fees are also legally mandated. For these reasons, I kindly request that the ₺1,016.00 membership fee be refunded and the issue resolved promptly. Otherwise, I will file complaints with relevant authorities such as the Banking Association and the Consumer Arbitration Committee.
On November 8, 2025, an amount of ₺1,149.50 was charged to my Axess credit card ending in 8826 under the description of a membership fee without my knowledge or consent, and it was reflected on my statement. I request a full refund of this amount as well as all previously charged membership fees. I ...
An annual membership fee of ₺1296 was charged to the statement of my Axess Business credit card ending in **** 0529, issued by Akbank, on 13.03.2025. I am requesting a full refund of this amount. Despite contacting customer service, I have not received any resolution. I demand the cancellation of th...
An annual membership fee/card fee of ₺1,149.50 was charged to my Akbank Axess Platinum MasterCard ending in 2934 on 24.03.2025. I request the cancellation of this fee in accordance with the legal provisions stated below and without any additional conditions. According to the Consumer Protection Law,...
I am a customer of Akbank. On March 7, 2025, a credit card membership fee of ₺1,016.00 was charged to my Akbank Axess Gold Mc credit card ending in ****4423. I request the cancellation of this annual membership fee of ₺1,016.00 in accordance with the legal provisions below, without any additional co...
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
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