An annual membership fee/card fee of ₺1,149.50 was charged to my Akbank Axess Platinum MasterCard ending in 2934 on 24.03.2025. I request the cancellation of this fee in accordance with the legal provisions stated below and without any additional conditions. According to the Consumer Protection Law, Article 31, Paragraph 3, dated May 28, 2014: “Card issuers are obliged to offer consumers a type of credit card that does not charge an annual membership fee or any similar cost.” Furthermore, under Article 6 of Law No. 4077, amended by Law No. 4822, regarding unfair terms in contracts, the membership fee charged by your bank is considered an unfair term, as it is not in exchange for any specific service and is included in a pre-prepared, standard contract that cannot be negotiated. According to the final ruling of the 13th Civil Chamber of the Court of Cassation (2011/4736 E., 2011/11579 K.) and the decision of the General Assembly of Civil Chambers (2010/1-93-88), such annual fees must also be refunded retroactively. Based on these legal grounds, I request the refund of the charged membership fee. Otherwise, I will pursue legal action, including filing a complaint with the Consumer Arbitration Board, and I will also close all my accounts and credit cards with your bank.
An annual membership fee of ₺1,149.50 was charged to my Akbank Axess Platinum credit card ending in 0155 on 11.04.2025. I had applied for and received my Axess card when it was first introduced. At the time of issuance, there was no membership fee, and since then, the card has been renewed under the...
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
I am a customer of Akbank. On March 7, 2025, a credit card membership fee of ₺1,016.00 was charged to my Akbank Axess Gold Mc credit card ending in ****4423. I request the cancellation of this annual membership fee of ₺1,016.00 in accordance with the legal provisions below, without any additional co...
An annual membership fee of ₺1296 was charged to the statement of my Axess Business credit card ending in **** 0529, issued by Akbank, on 13.03.2025. I am requesting a full refund of this amount. Despite contacting customer service, I have not received any resolution. I demand the cancellation of th...
I request the cancellation and refund of the ₺1,016.00 membership fee charged to my Axess Gold credit card ending in 2482 on 02.03.2025, in accordance with the legal provisions stated below and without being subject to any additional conditions. According to Article 31, Paragraph 3 of the Consumer L...
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