Request for Axess Card Fee Reversal – Akbank

An annual membership fee of ₺1,149.50 was charged to my Akbank Axess Platinum credit card ending in 0155 on 11.04.2025. I had applied for and received my Axess card when it was first introduced. At the time of issuance, there was no membership fee, and since then, the card has been renewed under the same conditions. In accordance with the legal provisions stated below, I hereby request the cancellation and refund of the membership fee without any additional conditions. According to the Consumer Protection Law, Article 31, Paragraph 3, dated May 28, 2014: Issuers of credit cards are obliged to offer consumers a type of credit card without an annual membership fee or any similar charges. Pursuant to Article 6 of the Law on the Protection of Consumers No. 4077, as amended by Law No. 4822, concerning unfair terms in contracts, the membership fee collected by your bank is deemed an unfair term since it does not correspond to any particular service, was pre-drafted, and included in a standard contract without the possibility of negotiation. Additionally, according to the final decision issued by the 13th Civil Chamber of the Court of Appeals under case number 2011/4736 and decision number 2011/11579, and in accordance with Article 125 and the Supreme Court General Assembly decision numbered 2010/1-93-88, it has been definitively ruled that past membership fees collected retroactively must also be refunded. Based on these laws and regulations, I request the cancellation and refund of not only the most recent membership fee but also all previous membership fees charged to my account. I also request that I be informed via SMS and email once the refund has been processed during the same day. Otherwise, I hereby declare that I will file a complaint with the Consumer Arbitration Committee or other administrative authorities, and if my grievance is not resolved, I will apply to cancel my card with your bank. I kindly request that necessary action be taken accordingly.