AJet Refused Refund After Child’s Leg Fracture

I had purchased Ajet tickets via Ucuzabilet for a Kayseri–Istanbul trip scheduled for 16 October 2026 at 21:30 and the return for 18 October 2026 at 16:40. After buying the tickets, my 5‑year‑old son unfortunately broke his leg and is currently in a cast, which makes it impossible for us to travel as planned. Although I am aware that my ticket is non‑refundable, this is an unexpected and serious family medical emergency. Despite explaining the situation and stating that I can provide a medical report and supporting documents regarding my son’s injury, my request for cancellation was refused. I am also attaching a medical report dated 14 October 2026 that confirms my son’s tibia shaft fracture and supports our inability to travel. In light of these exceptional circumstances, I kindly request that my tickets be cancelled and that a full refund be issued as a gesture of understanding and customer care. I am ready to share any additional medical documents that may be required.