In July 2024, we made a reservation through Airbnb, but when we arrived at the property late at night, the host canceled our booking because they couldn't provide the house keys. We were left stranded on the street with two small children, and our vacation was ruined. Despite this, we still haven't received a refund. We've been vacationing for years and have never experienced anything like this before. It's been months now, and we are still dealing with this issue. We feel completely let down and just want our money back. Please refund us immediately—this situation is unacceptable!
On October 19, 2024, I made a reservation through Airbnb. Last night, the host messaged me with the property details and location. However, this morning, I noticed the reservation had been canceled. When I contacted the host, they claimed the cancellation came from my side, but I did not cancel the ...
I booked a 2-night stay through Airbnb for January 8-10, 2025, and paid in full via the app. Despite this, the host did not allow us to enter the property. Our check-in time was set for 3:00 PM, but we decided to visit at noon to confirm everything. The house was locked and empty. We returned at the...
I made a reservation through Airbnb, but the host kept delaying the cancellation for weeks, ultimately forcing us to cancel without officially doing so. We ended up booking elsewhere and reported the situation to Airbnb. However, Airbnb mistakenly cancelled our new reservation and left us stranded. ...
I booked a property on Airbnb for December 30, 2024, to January 1, 2025, to celebrate New Year’s, but I couldn’t reach the host on the check-in day. The host’s phone number was not working, and there was no way to access the property. To make things worse, Airbnb’s customer service has been complete...
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